Refund policy
We want you to be happy with every card. If something isn't right, here's how returns work.
Returns
- You may request a return within 14 days of delivery.
- Items must be returned in the same condition they were received. Graded cards must be in the original, undamaged holder. Raw cards must be returned in their original sleeve and top loader.
- Sealed products must be unopened and in original shrink wrap.
- To start a return, contact us with your order number before sending anything back.
Return shipping
- If the item is not as described or arrived damaged, we pay return shipping and issue a full refund.
- For other returns (changed your mind), the buyer pays return shipping.
Refunds
Once we receive and inspect the return, we'll refund your original payment method, usually within 3-5 business days. Your bank may take additional time to post it.
Not eligible for return
- Opened or unsealed packs, boxes and mystery packs.
- Cards removed from their graded holder, altered or damaged after delivery.
- PSA grading service fees once your cards have been submitted to PSA. PSA does not refund fees based on the grade received. If you cancel before we submit, we'll refund the grading fees and return your cards (return shipping fee applies).
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us within 3 days of delivery with photos and we'll make it right.